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Région de la Chaux-de-Fonds Durée déterminée 100 %

Retail Operations Project Manager (M/F)

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Responsabilities

  • Lead and coordinate the development and implementation of operational initiatives aimed at optimising Retail operations, performance and quality of services (solutions, services, customer & users journeys, customer & user experience, structure, organisation, procedures, content management & sharing, training, etc.)
  • Manage Retail Operations Projects and drive the implementation with and in Markets/Boutiques
  • Planning, budgeting, and managing Retail Operations projects
  • Provide management with statistics, dashboards and analysis for your assigned projects
  • Manage Boutique Operations activities related product launches & activations with necessary guidelines and communication shared to Markets/Boutiques
  • Provide necessary support to Markets & Boutiques to achieve their business objectives

Profile

  • You have a University Degree or equivalent with at least 5 successful years in the premium or luxurious Retail sector, preferably with experience in project management. Experience on the field working in a Market and/or Boutique would be a great plus
  • You have a good understanding of Retail front and back-office procedures and End to End processes
  • You gained some experience in developing, implementing and maintaining Retail operations solutions & services in Retail and Customer oriented context
  • You can understand the big picture and dig into the details to identify potential gaps and ways of improvement
  • You have the ability to structure and solve difficult problems with minimal supervision
  • You have strong organizational, time management and communication skills, as well as a strong empathy and ability to understand and create bonds within different cultural environment is required
  • You are fluent in English and French
  • You have the ability to travel up to 10%
  • You have a good knowledge of POS System CEGID, Salesforce, Clienteling solutions in Boutique, Store locators, Google My Business and some experience in reporting: Excel, Power Bi. An experience with collaborative tools such as Teams, Confluence & Jira is a plus



Réf. Job Watch
JW66700207
Catégories de métiers
Vente - boutique / retail


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