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Geneva area Durée indéterminée 100 %

International Care Services Project Manager (M/W)

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your missions

  • Set and deploy the Customer Service solutions in collaboration with the different departments
  • Work closely with internal and external business partners
  • Have full ownership of the projects from the Brand perspective
  • Ensure successful rollout & change management
  • Keep a close and constant relationship and dialogue between the project team and markets to make sure the solutions meet their expectation
  • Carry out gap analysis between current situation and main requirement
  • Identify updates and improvements to be made, and define the action plan
  • Organize and help the users to express their needs and challenges
  • Prepare regular briefings and updates for ExCo members

your PROFILe

  • You possess a Business School Degree or equivalent
  • You have at 3-5 years’ experience in a similar position, experience in Boutique is a plus
  • You have project management experience
  • You have a strong project management expertise, are curious about what engages with clients and looking for exciting position in a dynamic team
  • You possess strong organizational and project management skills
  • You are able to work simultaneously on multiple projects and collaborating with multiple stakeholders
  • You are highly customer-oriented, sense of luxury
  • You possess strong experience in multiple stakeholders’ management
  • You are fluent in English
  • You are Business/Results-oriented, data driven decision mentality
  • You have excellent oral and written communication skills and listening skills
  • You are rigorous and organized, attention to details
  • You feel comfortable working autonomously and as a real team player



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