- Provide day-to-day support to Markets and Boutiques on Retail Operations by answering questions, troubleshooting and finding solutions.
- Develop reports with the IT Team to identify systems disruptions and plan actions accordingly.
- Create Operations checklists for HQ and Markets based on the Hublot Boutique Standard Operating Procedures, digitalize these checklists and create follow-up reports with the IT Team.
- Support the roll-out of all Retail IT solutions, such as Cegid, e-Warranty, RetailSpace etc., including User Manuals and trainings for both Retail and Wholesale networks.
- Support the development of the Hublot “Insider” digital training app’s Boutique modules.
- Monitor Boutique orders and replenishments so as to fulfill business needs, together with the Sales Administration Team.
- Follow-up on Boutique Openings and Closings: consolidation of Market Reports, ensuring all operational aspects are covered for both Directly Operated and Franchise Boutiques.
- Follow-up on Directly Operated Boutique staff onboardings and outboardings, as well as digitalize the processes, together with HR & IT departments.
- Bachelor or Master’s in business administration, Management or any other relevant field.
- Minimum 2 years experience in Retail, including working in a Boutique and on Retail IT systems.
- Strong interpersonal skills and a true team player.
- Strong analytical skills, with an ability to consolidate large amounts of information.
- Tech-savvy, with a love for technology and IT – having worked with Cegid, Salesforce, ProConcept, PowerBI a plus.
- Capable of handling multiple tasks while meeting short deadlines and remaining focused on details.
- Proficiency in PowerPoint and Excel is a must.
- Fluent in both French and English (spoken and written).
- Understanding and respect of confidential information and figures.
- Willing and able to travel 10% of the time visiting Markets and Boutiques.
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