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La Chaux-de-Fonds area Permanent contract 100 %

Sales Associate (M/W)

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  • Professionally handling and advising customers of products and services resulting in the achievement of personal and store sales targets
  • Professionally represent the brand image at all times
  • Merchandising displays and ensuring high standards are maintained within the store
  • Provide high quality service to customers face-to- face and over the phone
  • Completing sale documentation and efficient use of internal till and stock systems
  • Achieving and maintaining mystery shopper targets
  • Accurately check stock levels at a regular basis
  • Altering and fitting customers watches
  • Support the manager to continuously develop store practices and customer service levels
  • Reporting any stock or security issues, and fraudulent activity to management
  • Assisting the key holder with opening and closing the store following security procedures to ensure minimum security risk
  • Promote effective working practices resulting in a safe and efficient working environment
  • Maintain high level of product and brand knowledge
  • Support the implementation of brand training initiatives
  • Provide in-store aftersales service working with the aftersales teams to achieve a high level of customer service and satisfaction
  • Take responsibility of personal development and attending training as required
  • Ensure compliance with Health and Safety regulations

your Profile

  • Previous Retail/Customer Service experience
  • Preferably worked in luxury goods/similar retail environment
  • Knowledge of and ability to use various IT systems
  • Proven experience of contributing towards sales targets
  • Customer-focused, able to serve customers and handle complaints in a highly professional manner
  • Ability to develop extensive brand and product knowledge
  • Able to meet targets and work to deadlines
  • Able to work flexibly, embrace and manage change
  •  Be able to work as a team
  • Results orientated
  • Exceptional time management skills
  • Demonstrate an attitude of professionalism, conscientiousness and reliability
  • Problem solving and initiative

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