Client Services Supervisor

your missions

• As part of the Boutique’s management team, you will design and implement the most effective organisation for our people.
• Acting as a Maison Ambassador, you will be responsible for ensuring the smoothest customer experience by regularly coaching your team and by accompanying and supporting the sales team on all CS related topics (Sales techniques, IT skills, system knowledge etc.).
• Involved in the recruitment of newcomers, we also count on you to put in place development plans for the employees you manage and to make sure they are successful in their role, their wellbeing at the workplace being key.

your PROFILe

• The successful candidate is passionate and excel in understanding luxury client needs. You are delighted to cherish a true relationship with our all our clients.
• As you will first join a team, you’re excited to create great energy with your team members.
• To succeed in this role, a significant experience (8 yrs min) in luxury Retail and you are knowledgeable about Watchmaking, and Jewelry techniques and Cartier products. You should be motivated to continuously improve team performance even in a fast-paced environment.
• On top of that, if you are fluent in German and English, French as a plus, then this challenge will be perfect for you!