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Geneva area Durée indéterminée 100 %

Client Advisor

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Job Watch vous propose cette opportunité.

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Your missions

  • You welcome all clients entering the store and guide them regardless of the reason of their visit (browsing, purchase, after-sales).
  • You understand and anticipate client’ needs and preferences, to offer tailored solutions and exceed client expectations.
  • You accompany the client on all touchpoints (in-store sales, distant sales, E-commerce, click & collect …) maintaining the highest standard of services.
  • You leverage your expertise to master Maison products knowledge, services offered to clients and develop 360° vision of the Maison activity.
  • You partner with cross-functional teams to resolve any client requests in timely manner.
  • Consistently achieving or exceeding individual and team sales objectives, you maximize every sales opportunity by deploying the adequate selling techniques (upselling, cross selling, collaboration with other CA, backoffice …).
  • You successfully conduct and finalize sales on any touchpoint (in-store sales, distant sales, eCommerce, etc.).
  • You develop and strengthen long lasting client relationships and foster client repeat purchase on all touchpoints.
  • You also create and cultivate a network of contact to expand potential client base.
  • Effectively managing your client portfolio, you maintain accurate and up-to-date client records and information in dedicated system (data capture, qualitative and quantitative follow-up).
  • You ensure an adequate number of contacts per client within a seamless client communication across all channels (phone, email, short message…) redacting relevant and personalized reach out.
  • You adopt and master all “digital” tools that engage with clients inside and outside of the store (private appointment follow-up, stock inventory, wishlist, personalized catalogue, pre order proposal …) and optimize clienteling tasks.
  • You contribute fully to the operational and administrative aspects in support of the store.
  • You perform and contribute to regular back-office operations such as data entry, product receiving, daily closures, stock counting, AFSS processing.
  • You handle perfectly stock tools, process and flow (reservation management, transfers).

your Profile

  • You have at 5 to 10 years of working experience in a similar position, ideally in a high-end
  • Passionate by the jewelry, watches, and accessories, you have excellent selling skills.
  • You have developed an excellent networking and you are able to build truthful relationships with your clients and team.
  • You easily use Microsoft Office suite and have strong knowledge of SAP.
  • Finally, you are fluent in French and in English; Italian is a great plus, and any other languages would be a distinct advantage.
  • Client-focused and team player, you strive to discover your client needs and guide them with passion across the Brand.
  • Sales-driven, your excellent communication skills allow you to perform in your daily activities and maintain effective relationship with customers.
  • You are flexible and rigorous, and you work in an organized and structure manner even in case of multitasking.
  • You create a positive and harmonious work environment.

Réf. Job Watch
Catégories de métiers
SAV / Service clients / CRM / Vente - boutique / retail / e-commerce

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Depuis plus de 12 ans, Job Watch est un gage de qualité particulièrement apprécié par les recruteurs. Plus de 450 entreprises des domaines de l’horlogerie et de la microtechnique nous font confiance pour trouver leurs futurs talents.

Pour accéder au contenu complet de nos offres d’emploi et transmettre votre candidature, connectez-vous à votre compte ou inscrivez-vous sur jobwatch.ch.

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