Client Advisor

Your missions

• You welcome all clients entering the store and guide them regardless of the reason of their visit (browsing, purchase, after-sales).
• You understand and anticipate client’ needs and preferences, to offer tailored solutions and exceed client expectations.
• You accompany the client on all touchpoints (in-store sales, distant sales, E-commerce, click & collect …) maintaining the highest standard of services.
• You leverage your expertise to master Maison products knowledge, services offered to clients and develop 360° vision of the Maison activity.
• You partner with cross-functional teams to resolve any client requests in timely manner.
• Consistently achieving or exceeding individual and team sales objectives, you maximize every sales opportunity by deploying the adequate selling techniques (upselling, cross selling, collaboration with other CA, backoffice …).
• You successfully conduct and finalize sales on any touchpoint (in-store sales, distant sales, eCommerce, etc.).
• You develop and strengthen long lasting client relationships and foster client repeat purchase on all touchpoints.
• You also create and cultivate a network of contact to expand potential client base.
• Effectively managing your client portfolio, you maintain accurate and up-to-date client records and information in dedicated system (data capture, qualitative and quantitative follow-up).
• You ensure an adequate number of contacts per client within a seamless client communication across all channels (phone, email, short message…) redacting relevant and personalized reach out.
• You adopt and master all “digital” tools that engage with clients inside and outside of the store (private appointment follow-up, stock inventory, wishlist, personalized catalogue, pre order proposal …) and optimize clienteling tasks.
• You contribute fully to the operational and administrative aspects in support of the store.
• You perform and contribute to regular back-office operations such as data entry, product receiving, daily closures, stock counting, AFSS processing.
• You handle perfectly stock tools, process and flow (reservation management, transfers).

your Profile

• You have at 5 to 10 years of working experience in a similar position, ideally in a high-end
• Passionate by the jewelry, watches, and accessories, you have excellent selling skills.
• You have developed an excellent networking and you are able to build truthful relationships with your clients and team.
• You easily use Microsoft Office suite and have strong knowledge of SAP.
• Finally, you are fluent in French and in English; Italian is a great plus, and any other languages would be a distinct advantage.
• Client-focused and team player, you strive to discover your client needs and guide them with passion across the Brand.
• Sales-driven, your excellent communication skills allow you to perform in your daily activities and maintain effective relationship with customers.
• You are flexible and rigorous, and you work in an organized and structure manner even in case of multitasking.
• You create a positive and harmonious work environment.