Omnichannel Operations Manager

your missions

• Support the Commercial Director with the definition of the network performance strategy
• Participates to the market action plan
• Guarantee the implementation throughout the omnichannel network
• Coach instore managerial teams and key partners with the definition, implementation and monitoring of the market and boutique action plans
• Monitor the boutique KPIs and ensures a regular follow up
• Provide in time accurate reports, highlight successes and improvements, alert on missed opportunities and risks
• Contribute to promote and share market initiatives and best practices  
• Strive for operational excellence across the network and proactively work with regional key-departments, international HQ, and Boutique Management to improve efficiency standards and quality of execution.
• Orchestrate all network opening, extension, closing and relocation projects
• Lead acceleration of all omnichannel flows with a client-centric approach
• Guarantee a correct and efficient implementation and use of all policies, procedures, guidelines and tools in the boutiques
• Ensure a correct implementation of central policies and procedures, and their adaptation to local legal requirements
• Support the implementation of dedicated tools to drive Retail Operations and drive boutique productivity
• Support the implementation of new tools linked to the Luxury New Retail ecosystem
• Coordinate Match-to-Traffic and boutique planning, staffing needs and staff allocation
• Play an active role to the hiring process of operational staff
• According to specific market and/or boutique needs, identify the most appropriate incentives and ensures a correct implementation and follow up
• Act as a Key User for retail systems and innovation tools
• Organize correct management of stock flows and compliant conduct of all inventories and regular stocktake 
• Promote and lead corporate and local project to improve operational efficiency
• Lead and implement new omnichannel flows
• Coach teams to facilitate adoption of all new tools and practices
• Collect feedback and make relevant adjustment
• Fuel the progressive digitalization of instore processes 
• Manage and develop your team members by setting individual and collective priorities and objectives, smartly allocating roles and responsibilities and sharing commercial vision and strategy
• Functionally manage Boutique Operations managers
• Support & upskill actively business partners
• Support transversal upskilling to the commercial and business transformation 

your profile

• A minimum of 7 years of experience in a commercial role / operation role
• A minimum of 2 years of experience in Retail
• Full managerial skillset and experience in change management
• Inspiring and motivating leader and strong team player
• Strategic thinking, operational agility, strong analytical and organization skills
• Innovative and entrepreneurial spirit combined with excellent communication and active listening skills
• Inspiring and motivating leader, strong team player
• Fluency in English, capacities in German, French is a plus.
• Ability to do regular market visits