Utilisez les filtres

Indiquez un ou plusieurs mots clés.
par ex. constructeur mouvement
Catégorie(s) de métier(s)
Date de parution
Type d’emploi

Geneva area Durée indéterminée 100 %

Omnichannel Operations Manager

402 vues

Job Watch vous propose cette opportunité.

Pour voir l'intégralité de la description de l'offre, connectez-vous à votre compte Job Watch ou inscrivez-vous, c'est gratuit !

your missions

  • Support the Commercial Director with the definition of the network performance strategy
  • Participates to the market action plan
  • Guarantee the implementation throughout the omnichannel network
  • Coach instore managerial teams and key partners with the definition, implementation and monitoring of the market and boutique action plans
  • Monitor the boutique KPIs and ensures a regular follow up
  • Provide in time accurate reports, highlight successes and improvements, alert on missed opportunities and risks
  • Contribute to promote and share market initiatives and best practices  
  • Strive for operational excellence across the network and proactively work with regional key-departments, international HQ, and Boutique Management to improve efficiency standards and quality of execution.
  • Orchestrate all network opening, extension, closing and relocation projects
  • Lead acceleration of all omnichannel flows with a client-centric approach
  • Guarantee a correct and efficient implementation and use of all policies, procedures, guidelines and tools in the boutiques
  • Ensure a correct implementation of central policies and procedures, and their adaptation to local legal requirements
  • Support the implementation of dedicated tools to drive Retail Operations and drive boutique productivity
  • Support the implementation of new tools linked to the Luxury New Retail ecosystem
  • Coordinate Match-to-Traffic and boutique planning, staffing needs and staff allocation
  • Play an active role to the hiring process of operational staff
  • According to specific market and/or boutique needs, identify the most appropriate incentives and ensures a correct implementation and follow up
  • Act as a Key User for retail systems and innovation tools
  • Organize correct management of stock flows and compliant conduct of all inventories and regular stocktake 
  • Promote and lead corporate and local project to improve operational efficiency
  • Lead and implement new omnichannel flows
  • Coach teams to facilitate adoption of all new tools and practices
  • Collect feedback and make relevant adjustment
  • Fuel the progressive digitalization of instore processes 
  • Manage and develop your team members by setting individual and collective priorities and objectives, smartly allocating roles and responsibilities and sharing commercial vision and strategy
  • Functionally manage Boutique Operations managers
  • Support & upskill actively business partners
  • Support transversal upskilling to the commercial and business transformation 

your profile

  • A minimum of 7 years of experience in a commercial role / operation role
  • A minimum of 2 years of experience in Retail
  • Full managerial skillset and experience in change management
  • Inspiring and motivating leader and strong team player
  • Strategic thinking, operational agility, strong analytical and organization skills
  • Innovative and entrepreneurial spirit combined with excellent communication and active listening skills
  • Inspiring and motivating leader, strong team player
  • Fluency in English, capacities in German, French is a plus.
  • Ability to do regular market visits

Jobwatch Banner

Depuis plus de 12 ans, Job Watch est un gage de qualité particulièrement apprécié par les recruteurs. Plus de 450 entreprises des domaines de l’horlogerie et de la microtechnique nous font confiance pour trouver leurs futurs talents.

Pour accéder au contenu complet de nos offres d’emploi et transmettre votre candidature, connectez-vous à votre compte ou inscrivez-vous sur jobwatch.ch.

Inscription gratuite

N’hésitez plus, créez votre compte

Je m’inscris