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Geneva area Durée indéterminée 100 %

Omnichannel Operations Manager

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your missions

  • Support the Commercial Director with the definition of the network performance strategy
  • Participates to the market action plan
  • Guarantee the implementation throughout the omnichannel network
  • Coach instore managerial teams and key partners with the definition, implementation and monitoring of the market and boutique action plans
  • Monitor the boutique KPIs and ensures a regular follow up
  • Provide in time accurate reports, highlight successes and improvements, alert on missed opportunities and risks
  • Contribute to promote and share market initiatives and best practices  
  • Strive for operational excellence across the network and proactively work with regional key-departments, international HQ, and Boutique Management to improve efficiency standards and quality of execution.
  • Orchestrate all network opening, extension, closing and relocation projects
  • Lead acceleration of all omnichannel flows with a client-centric approach
  • Guarantee a correct and efficient implementation and use of all policies, procedures, guidelines and tools in the boutiques
  • Ensure a correct implementation of central policies and procedures, and their adaptation to local legal requirements
  • Support the implementation of dedicated tools to drive Retail Operations and drive boutique productivity
  • Support the implementation of new tools linked to the Luxury New Retail ecosystem
  • Coordinate Match-to-Traffic and boutique planning, staffing needs and staff allocation
  • Play an active role to the hiring process of operational staff
  • According to specific market and/or boutique needs, identify the most appropriate incentives and ensures a correct implementation and follow up
  • Act as a Key User for retail systems and innovation tools
  • Organize correct management of stock flows and compliant conduct of all inventories and regular stocktake 
  • Promote and lead corporate and local project to improve operational efficiency
  • Lead and implement new omnichannel flows
  • Coach teams to facilitate adoption of all new tools and practices
  • Collect feedback and make relevant adjustment
  • Fuel the progressive digitalization of instore processes 
  • Manage and develop your team members by setting individual and collective priorities and objectives, smartly allocating roles and responsibilities and sharing commercial vision and strategy
  • Functionally manage Boutique Operations managers
  • Support & upskill actively business partners
  • Support transversal upskilling to the commercial and business transformation 

your profile

  • A minimum of 7 years of experience in a commercial role / operation role
  • A minimum of 2 years of experience in Retail
  • Full managerial skillset and experience in change management
  • Inspiring and motivating leader and strong team player
  • Strategic thinking, operational agility, strong analytical and organization skills
  • Innovative and entrepreneurial spirit combined with excellent communication and active listening skills
  • Inspiring and motivating leader, strong team player
  • Fluency in English, capacities in German, French is a plus.
  • Ability to do regular market visits





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