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Geneva area Durée déterminée 100 %

Manufacture Visits Coordinator

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Your mission

  • Be an ambassador of la Grande Maison by conducting Manufacture visits to our visitors (end clients, press & general public)
  • Co-create & implement new manufacture visits itineraries in collaboration with the team
  • Create tailor made VICs manufacture visits and participate in lunches with clients occasionally
  • Follow up of the agenda & and the day-to-day online booking platform
  • Organize autonomously manufacture visits (internal notes, bookings in collaboration with other departments)
  • Create and Develop tailor made local activities for our markets 
  • Enrich the customer experience in our manufacture by defining the iconic moments of the customer journey.
  • Provide daily support to market teams in terms of Client Experience at the manufacture
  • Drive regularly competitive intelligence and benchmarks
  • Follow monthly statistics

Your profile

  • Bachelor's degree in Hospitality Management, Event Management, Business Administration, or a related field.
  • Proven experience in hospitality, customer service or tours preferably within the luxury goods industry.
  • Strong organizational skills with meticulous attention to detail and the ability to manage multiple tasks simultaneously.
  • Excellent communication and interpersonal skills, with the ability to interact professionally with guests, colleagues, and stakeholders at all levels.
  • Proficiency in Microsoft Office Suite and event management software.
  • Knowledge of watchmaking or a strong interest in horology is preferred but not required.
  • Fluency in several languages is highly desirable, French and English are a must, more will be appreciated



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