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Geneva area Durée déterminée 100 %

International Client Services Performance & Improvement Intern

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your missions

  • Follow up and deep dive monthly Client Services KPIs
  • Implement new reportings and monitor regularly with markets
  • Conduct intelligence benchmarking on services, prices, leadtimes and assets
  • Client Services reporting tool:
  • Identify enhancement opportunities by collecting the Client Services community needs, creating request tickets, prioritizing new features, organizing POC testing and training phases and deploying to all markets
  • Be the privileged interlocutor of markets and central teams 
  • Monitor and communicate regularly market results
  • Review training materials
  • Support markets’ requests, create one pagers to help boutiques with registration and harmonize documents provided to customers
  • Be the communication facilitator between markets and organize best practices sharing sessions 
  • Track and provide reports on complaint volumes and Client Services satisfaction KPIs
  • Provide analysis from various internal tools to support decision-making, prepare meetings with our markets and identify areas for improvement
  • Collect market feedback on the use of the complaint management tool, address and track requests for improvement
  • Update and improve training materials
  • Support requests in cases of loss, theft and counterfeiting of Cartier creations

Your PROFILe

  • You are a Business or Engineering student, university or equivalent
  • You have a successful first experience on analytical assignments, in Marketing or Client Services
  • You have an analytical mindset with problem-solving skills, along with a good knowledge of Excel and Power Point; knowledge of SAP Salesforce reporting software is a plus
  • You are organized, attentive to details and have good priority management.
  • You have excellent communication, collaboration and organizational skills with the ability to interact with a wide variety of people
  • You are serious, proactive and appreciate the world of luxury
  • You are fluent in English, in both writing and speaking
  • You are comfortable with the Office package (Excel, Power Point, Teams, etc ..)

Réf. Job Watch
JW18533182
Catégories de métiers
SAV / Service clients / CRM


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