Sales Representative

your missions

Sales

• Welcome and serve all customers with a friendly attitude, offering a comprehensive and memorable experience
• Develop familiarity with the product range, both past and present, to provide customers with detailed and accurate information
• Maintain a thorough understanding of the features of watches and other brand products
• Offer reliable information to customers regarding sales and customer service inquiries
• Assist in the presentation of merchandise according to guidelines
• Contribute to achieving monthly, quarterly, and annual sales targets
• Provide exceptional customer service across all channels, including email, phone, and in-person interactions

Security

• Assist in controlling stock shrinkage and losses through careful handling and attentive actions within the boutique
• Adhere to administrative policies and procedures, particularly regarding cash handling
• Maintain general awareness of product security and potential risks
• Follow company procedures for opening and closing the store
• Ensure proper handling of all deliveries

Cash Handling and Payment Operations

• Manage all transactions responsibly and securely
• Perform cashier duties, including payment processing and handling international currencies
• Ensure accurate cash handling, credit card processing, and related tasks

Store Maintenance

• Ensure the boutique always remains clean and presentable, including the sales floor and back office
• Maintain awareness of health and safety standards
• Ensure proper implementation of visual merchandising standards

Communication

• Comply with company policies and regulations
• Attend briefings as instructed by supervisors
• Present yourself professionally to both customers and colleagues
• Handle international clients with an understanding of their customs and culture

Product Knowledge

• Regularly participate in training sessions
• Take responsibility for proactively learning about new products and applying training effectively
• Provide customers with thorough product knowledge

Your Profile

• Vocational training in sales (CFC) with a few years of experience in luxury boutiques, ideally in watchmaking
• Preferably from a watchmaking/jewelry background
• Experience working with an international clientele
• A passion for luxury retail or watches, with a natural enthusiasm for the products
• Strong sales and negotiation skills
• Business acumen and customer-oriented mindset
• Ability to work both independently and as part of a team
• Excellent interpersonal skills
• Strong planning and organizational abilities
• Flexible with working hours