Int. Client Marketing Engagement Senior Project Manager

YOUR MISSIONS

• Oversee the overall Client Lifecycle strategy across all regions, channels, touchpoints, and networks.
• Collaborate with regional teams to guide and support their Client Lifecycle strategies.
• Work closely with performance team to monitor the performance and technical efficiency of Client Lifecycle journeys, identifying areas for continuous improvement.
• Coordinate the Worldwide implementation with our external agency, the regions as well as with Performance team.
• Coordinate the roll-out with interested regions with our external agency and Performance team.
• Prospects Conversion, Retention, High-end Retention, Cartier Care based on:

YOUR PROFILE

• Ensure the agency manage the technical reliability and consistency across all client interaction platforms. Align strategies and actions with global and regional stakeholders to deliver world-class client experiences.
• Serve as the primary point of contact for the Client Marketing Team, CMP, and External agency on enabling global excellence.
• Foster innovation through close collaboration with internal and external stakeholders
• Oversee the external agency deliverables