International Client Services & Digital Senior Project Manager

your missions

• Define the roll out plan of the Client Services digital solutions
• Act of a single point of contact for all the Client Services digital solutions
• Ensure prioritization of enhancement based on operational efficiency, client centricity, stakeholders’ inputs and resource capacity
• Be in charge of Client Services digital solution demand management: capture, assess and prioritize new demands in respect of the Group procedure, coordinate with cross-functional teams the implementation of key enhancement and measure impact 
• Lead the delivery and deployment of the solutions
• Coordinate and participate to UAT with Group and Cartier key stakeholders 
• Apply project management mode with key stakeholders, markets and the group to ensure successful implementation and adoption of the solution 
• Manage strategic projects and requests that directly impact the Client Services roadmap, ensuring their seamless integration within the Service Promise Action Plan
• Develop and formalize a global implementation plan, proactively proposing adjustments to maintain consistent service positioning
• Adopt a holistic approach by ensuring worldwide integration of Client Services across all client touchpoints (Retail, Wholesale, CRC, E-commerce) 
• Manage the workload and engagement of the teams
• Pilot the progress of the various projects 
• In collaboration with the Client Services Performance Project Manager, ensure the implementation of dashboards to track the performance of the solutions and projects, in harmony with the Cartier Client Services existing internal reporting tools
• Provide regular reporting to top Management, Regions and project stakeholders
• Monitor the impact of the solutions and projects to support enhancement requests

your PROFILe

• Degree from Business or Engineering school
• 10 years’ experience in digital & project management in Luxury industry
• Analytical mindset with problem-solving skills, along with a good knowledge of digital solutions
• Excellent communication, collaboration and organizational skills with the ability to interact with a wide variety of people
• Proven ability to manage multiple stakeholders and transversal projects 
• Fluent in French & English, in both writing and speaking