Boutique Director (H/F)

your missions

• Elevate the client journey: Ensure the boutique environment is meticulously maintained to provide a welcoming and luxurious experience for all clients. Coordinate omni-channel activities to ensure a seamless client journey.
• Client relationship management: Implement and manage CRM strategies to cultivate and expand the boutique's client database, driving repeat business and brand loyalty.
• CRM KPIS follow up: make sure the CRM contact points are performed by the team and that the boutique reaches the CRM KPIs targets
• Personalized service: Empower the team to provide personalized and attentive service, anticipating client needs and exceeding expectations.
• Customer service excellence: Ensure the team provides the best customer service-related activities, ensuring prompt and effective resolution of client inquiries and concerns. Provide support for complex customer service issues, managing escalation when needed.
• Business Development through relationships: Leverage customer service interactions and client relationships to identify and cultivate new business opportunities, enhancing client loyalty and driving sales.

your profile

• You are result-oriented and demanding
• You are self-driven and can act in a low pace environment
• You are curious
• You are humble
• You are passionate
• You have proper sense of luxury and pay attention to details and excellence
• You are passionate about creating exceptional client experiences and fostering a culture of hospitality.
• You are a strong team player, empathetic
• You have strong organizational and problem-solving skills