CS Data Analyst & Project Manager (M/W)

your missions

• Data Analysis and Trend Identification: Collect, analyze, and interpret customer service data to identify trends, patterns, and opportunities for improvement.
• Reporting and Data Visualization: Develop and maintain clear and accurate dashboards and reports to track customer service performance and communicate key information to stakeholders.
• Cross-functional Collaboration and Team Support: Work closely with customer service teams in different time zones to understand their needs, propose solutions, and help them achieve their goals.
• International Project Management: Plan, execute, and oversee customer service improvement projects on an international scale, ensuring adherence to deadlines, budgets, and objectives.
• Continuous Improvement: Monitor customer feedback, evaluate the effectiveness of projects, and drive continuous improvements to optimize processes, tools, and the customer journey. 

your profile

• Bachelor's degree in Business, Data Science, or Analytics;
• Proven experience in data analysis, preferably within an international customer service or a similar environment;
• Strong proficiency in data analysis tools such as SQL, Excel, Python, and data visualization tools (e.g., Power BI, ...);
• Solid understanding of project management methodologies and tools;
• Excellent interpersonal and communication skills, with the ability to collaborate and influence within diverse international teams;
• Detail-oriented mindset with the ability to prioritize and manage multiple tasks;
• Problem-solving skills to identify issues, find solutions, and drive process improvement in an international context.