Senior CRM Analyst

your missions

• Ensure understanding, consistency, and reliability of client KPIs, rules, calculations, and analysis across the organization
• Develop client reporting and performance monitoring tools, including monthly reporting and client segmentation analysis
• Convert complex datasets into clear, meaningful information and recommendations to support the decision-making process
• Propose and proactively perform ad-hoc analysis to better understand client trends and uncover growth opportunities
• Collaborate closely with business teams to understand their client data extraction needs and priorities.
• Support the enhancement of existing analytical tools and the design of new CRM dashboards in partnership with Data and IT

your profile

• Minimum 5 years of professional experience, ideally within the luxury or premium consumer industry
• Proven ability to transform complex datasets into clear, actionable business insights through compelling data storytelling
• Advanced proficiency in data analytics and BI platforms (e.g., Power BI, Tableau, Qlik)
• Fluent in both French and English, with excellent written and verbal communication skillsHands-on experience with CRM systems such as Salesforce, and solid command of SQL
• Detail-oriented, proactive, and confident in presenting insights to senior stakeholders