Omnichannel Operations Senior Project Manager

Your mission

1. Large-scale Boutique Projects  

• Lead large-scale boutique projects within the Swiss network, acting as project manager of the operational taskforce.
• Coordinate transversal stakeholders to ensure smooth execution of strategic boutique extensions, openings, and restructurings.
• Ensure strong alignment between business objectives, operational requirements, and project deliverables.
• Monitor and follow up on the roadmap, ensuring milestones are met, risks are anticipated, and progress is communicated to all stakeholders. 

2. Drive Operational Projects & Commercial Efficiency 

• Lead transversal initiatives to improve commercial operations efficiency.
• Manage and follow up on operational projects with boutiques on stock & commercial initiatives, ensuring clear alignment and impact measurement.
• Monitor OPS budget, ensuring cost efficiency and compliance. 

3. Digital Tools & Community Engagement 

• Drive the adoption and strategic deployment of Cartier Digital tools to enhance boutique performance and client experience.
• Act as the main interface between boutiques, central teams, and IT for digital initiatives, ensuring that business needs are translated into effective technical solutions.
• Lead tool roll-outs, including change management, user guides, and training programs to ensure successful implementation and long-term adoption.
• Animate and develop the Key Users community, fostering knowledge sharing, best practices, and continuous improvement. 

YOUR PROFILE 

• Master’s degree in business, Engineering, or Operations Management.
• Minimum 5 years of experience in project coordination, operations, or cross-functional initiatives — ideally in a retail or omnichannel environment.
• Strong command of Excel, PowerPoint, and SAP.
• At ease with digital tools and applications, with the ability of quickly understand, adopt and promote their use within boutique teams.
• Fluent in English; French is an asset.
• Hands-on, reliable, and structured, acting as a solid connection between business requirements and technical solutions.
• Curious, solution-oriented, and proactive; able to identify inefficiencies and drive improvements.
• Strong interpersonal and communication skills, with the ability to work effectively with various departments and boutique teams.