Sales Manager

Your missions

• Set, monitor, and track individual and collective sales KPIs to ensure performance targets are met.
• Lead daily and weekly business rituals (briefings, follow-ups, one-to-one sessions) with energy, focus, and clarity.
• Ensure excellence in client experience and retail operations, guaranteeing compliance and alignment with Maison standards.
• Act as a floor leader, maintaining a visible and inspiring presence on the sales floor to drive engagement, support teams, and ensure real-time coaching.
• Provide active feedback and guidance during client interactions to enhance sales impact and storytelling.
• Collaborate closely with the Boutique Manager and Operations Manager to ensure flawless boutique performance and team coordination. 
• Conduct individual performance reviews, providing regular feedback, coaching, and development opportunities.
• Build and implement individual development plans (IDPs) and performance management plans (PMPs) tailored to each Sales Associate.
• Identify and nurture talents, ensuring strong succession planning within the team.
• Reinforce Cartier’s service culture by anchoring the Chez Cartier standards of excellence in all client interactions.
• Lead by example, promoting a learning mindset and fostering continuous improvement.
• Encourage collaboration, motivation, and collective success through clear communication and recognition.
• Monitor and analyze client satisfaction data (CER, FTR, CARE) to drive performance and elevate the client experience.
• Support Sales Associates in developing and managing their client portfolios with a focus on loyalty and retention.
• Supervise clienteling action plans and ensure personalized outreach aligned with each client’s profile and preferences.
• Lead follow-up actions to strengthen High Jewelry and VIC client relationships, ensuring bespoke service and attention.
• Promote excellence in hosting and client experience within the boutique.
• Partner with the Client/CRM Manager to identify opportunities for growth and cross-selling.

your profile

• Proven managerial experience in a dynamic retail or luxury environment.
• Strong commercial and leadership acumen, capable of inspiring and developing high-performing teams.
• Deep understanding of luxury client expectations and the art of relationship-building.
• Hands-on leader with strong presence on the floor, leading by example and driving team motivation.
• Excellent communication, coaching, and problem-solving skills.
• Minimum of 5+ years of professional experience in retail industry. 
• Mastery of sales management and retail KPIs, ensuring performance and strategic alignment.
• Strong floor leadership and the ability to engage teams in real time to drive results.
• Proven experience in client engagement, with an understanding of data-driven decision-making.
• Excellent organizational and analytical abilities to monitor performance and optimize sales processes.
• Solid business acumen to translate boutique goals into actionable initiatives.
• Inspirational leadership that combines empathy, confidence, and assertiveness.
• Exceptional communication and coaching abilities, fostering trust and empowerment within the team.
• Entrepreneurial mindset with curiosity and adaptability to changing environments.
• Client-centric approach grounded in generosity, authenticity, and excellence.
• Team spirit and collaborative attitude to drive collective success.