Senior Client Development Manager (M/F)

Your mission

• Develop and implement the Client Development strategy for TAG Heuer in line with the brand’s overall objectives and those of the various markets.
• Manage, lead, and develop a team of 3 talents specialized in clienteling, top client management, and retail event organization.
• Oversee the personalized management of strategic clients (VIPs, top clients) and ensure excellence in their experience.
• Design, plan, and coordinate major retail events, ensuring an active presence at key events internationally.
• Design, plan, and coordinate omni-clienteling initiatives, ensuring the effectiveness of each activation.
• Develop and expand the Client Development community globally.
• Manage the department’s budget, monitor expenditures, and optimize allocated resources.
• Develop tools and performance indicators to measure the effectiveness of initiatives and propose areas for improvement.
• Work closely with CRM, marketing, product, and retail teams at HQ and regional levels to ensure coherence and synergy of actions.

Your profile

• University Degree or equivalent, with at least 10 successful years of experience in a premium or luxury retail business, preferably in a position in CRM or client marketing.
• Excellent knowledge of high-end clients relationship challenges and clienteling.
• Proven skills in event organization and project management.
• Strong strategic analysis and budget management abilities.
• Inspiring leadership, clients service orientation, strong interpersonal skills, and the ability to unite and motivate a team.
• Availability for regular international travel during major events.