Head of Commercial Area

your missions

1. Performance Management & Business Development:

• Drive and monitor the overall area turnover and manage budget control, including selling costs and travel & entertainment (T&E) expenses.
• Train and coach Boutique Managers/Directors on retail performance metrics and the "retail equation" to optimize sales and profitability.
• Continuously monitor performance across all PoS and boutiques, identifying areas for improvement and implementing corrective actions.
• Lead client engagement initiatives by monitoring dashboards and training Boutique Directors to activate client engagement activities.
• Oversee and analyze the Client Satisfaction Barometer to ensure high levels of client service and satisfaction.
• Promote and implement new commercial projects and initiatives, such as new commission schemes, "match to traffic" strategies, and boutique excellence programs.
• Provide guidance and validate strong, relevant action plans for Boutique Directors/Managers, ensuring alignment with Maison strategy and regional Golden KPIs (e.g., for openings, expansions, closings).
• Ensure the effective implementation and modification of all boutique action plans

2. Team Leadership & Development:

• Lead and manage the development of boutique teams within the assigned area.
• Initiate and oversee team revolution in selected boutiques to optimize structure and efficiency.
• Actively participate in the recruitment process for boutique profiles, ensuring the selection of high-caliber talent.
• Provide on-site mentoring and coaching to Boutique Managers, fostering their professional growth and leadership capabilities.
• Nurture and support Career Committees to promote clear retail career paths and talent retention.

3. Boutique Operations & Standards:

• Maintain a regular in-store presence through frequent visits to boutiques and PoS within the area.
• Ensure impeccable merchandising implementation, optimal stock levels, and adherence to grooming standards.
• Verify that all necessary tools and resources are in place to optimize boutique operations and maximize client-facing time.
• Monitor competitor activities and services, including utilizing mystery shopper programs, to identify opportunities for improving client satisfaction.
• Oversee and address client service cases to ensure prompt and effective resolution.
• Provide on-site support for brand activities and projects, including events, pop-ins, exhibitions, and boutique relocation/renovation initiatives.

4. Market Intelligence & Projects:

• Manage commercial omnichannel intelligence and related projects.
• Closely monitor market trends and competitor activities to maintain Cartier’s market positioning and react swiftly to defend market share.
• Report on competitors' public news and events within the area, providing strategic insights to the regional team.

your PROFILE

• Proven experience in commercial roles, ideally with prior experience as a boutique manager.
• Strong project management capabilities, demonstrated by a track record of successfully leading complex initiatives from conception to completion.
• Strong analytical skills, with the capacity to translate complex data into clear, actionable insights that drive business results.
• Excellent communication and presentation skills, with the ability to inspire, influence, and engage diverse stakeholders across all levels.
• A deep understanding of market dynamics, consumer behavior, and competitive landscapes, enabling strategic decision-making.
• The ability to work collaboratively and effectively within a matrix organization, contributing positively to cross-functional teams.
• Fluency in English is essential, and proficiency in additional languages relevant to the region will be considered a significant advantage.
• A self-motivated, positive attitude, and a strong team player mentality.
• High learning agility, with a continuous desire to adapt and grow in a dynamic environment.