E-Business Intern

Your missions

Ebusiness and activations

• Own and lead weekly ebusiness report; propose improvements, liaise with Group to make necessary changes
• Lead monthly digital cockpit for ebusiness with insights on why KPIs are evolving from one way or another with main takeaways
• Develop monthly report for digital cockpit on how customers are exposed to pre/post purchase services (chat, customer care, etc.), events, masterclasses, exhibitions, reasons to shop in their online journey in partnership with Webmaster
• Manage incidents and requests from markets while optimizing processes to lower volumes in collaboration with Ebusiness Manager and Ecommerce Product Manager Benchmark online experience from competitors and similar industries; analyze flow on our own flagship and propose new ways to improve experience back by data
• Develop report on how visitors are interacting with CRC online; deep dive on the impact on calls / emails / chat from traffic
• Build and implement checkout monitoring and onsite search optimization processes
• Benchmark experience and conversion enablers from competition and other industries (boxing and gifting, enhanced PDPs, CLPs, etc.)

Local team support

• Provide comprehensive e-business support and guidance to local markets, ensuring operational excellence and strategic alignment
• Develop, enhance, and maintain local reporting and dashboarding tools, tailoring them to specific market needs and providing actionable insights
• Conduct in-depth analysis and research to inform and advance our omnichannel ambitions, identifying opportunities and recommending strategic approaches
• Collaborate with various stakeholders to gather requirements, implement solutions, and ensure the successful execution of e-business projects
• Provide first-level technical assistance and support for e-business operations at the local level

Change management and housekeeping

• Across internal and external stakeholders, ignite an agile, positive, client focused and solution-oriented mindset; foster collaboration (360 meetings, etc.)
• Embody and provoke omnichannel vision while protecting the ECOM business
• Ensure data science folder on common is structured and up to date

your profile

• You are looking for an internship as part of your studies (Master)
• You have a good understanding of project management (timelines, etc.)
• You are eager to ignite a positive and solution-oriented mindset to serve our clients
• You are known for your curiosity, enterprising spirit, meticulousness, tendency to challenge the status quo, autonomous mindset, and ownership spirit
• You are fluency in French and English
• You have experience in analytics and tools such as Google Analytics, Data Studio, Looker and SAP BI as well as Microsoft Office Suite