Operations Manager

your missions

• Participates in the development of the boutique's overall action plan with management and peers, conducts quarterly progress reviews and demonstrates proactivity and agility in proposing relevant and innovative adjustments.
• Regularly and accurately analyzes results and key KPIs.
• Collects and circulates best business practices within the network, suggesting improvements and embodying change management and our transformation challenges.
• Organizes and manages the flow of goods and stock in compliance with company and Group procedures.
• Ensures that inventories, audits and cash closures/reconciliations are carried out correctly and produce impeccable results.
• Anticipates needs and organizes the receipt, storage and restocking of goods and consumables to maintain the necessary stock levels and facilitate access to employees.
• Organizes the perfect management of reservations and entrusted items.
• Warns of risks of stock-outs in relation to results, seasonality of activity and sales projections.
• Promotes the right level of collaboration and mutual assistance in the management of logistics flows within the market / Europe.
• Organizes and enforces in-store collection procedures such as cash register opening/closing, collections, sales recording, returns and exchanges in strict compliance with procedures.
• Trains teams, communicates regularly and ensures strict compliance with financial and tax procedures in all day-to-day operations, in line with our compliance and anti-money laundering obligations.
• Organizes and coordinates the supplies required for the smooth running of sales activities ( sales equipment and consumables).
• Acts as referent/key-user for retail back office, logistic and CS platform, security and FM services.
• Organizes and enforces boutique security procedures in close collaboration with the Security HQ, Richemont and Cartier Suisse operations management.
• Coordinates relations with our external security , external agency (hostesses) and cleaning service providers.
• Promotes and coordinates the roll-out of transformation and innovation projects in collaboration with head office teams and ensures smooth communication between all those involved.
• Embraces with conviction the acceleration of omnichannel for the benefit of the customer experience and sales performance: (Click&collect, Deliveries, mutualization, etc.).
• Is a driving force in change management, supporting and mobilizing teams in the evolution of business practices and the adoption of new tools.
• Reporting to the Boutique Director and managing a team of 3 Boutique Administrators, and with transversal responsibility for the Jewelry workshop, as well as temporary personnel.
• Agilely structures, leads and adapts team organization in close collaboration with management, human resources and head office departments.
• Clearly assigns roles and responsibilities so that all tasks are carried out efficiently and performance targets are met.
• Orchestrates schedules in line with boutique’s needs (match-to-traffic) and ensures rigorous management of work and rest times.
• Co-construct coaching and training strategies with management and other divisions.
• Regularly addresses individual development issues, provides feedback and builds individual development plans.
• Organizes employee training on safety/security issues and procedures.

Your Profile

• Master's degree or equivalent
• Strong retail and operations experience in luxury environment.
• Strong leadership, communication and management skills with a flair for business and customers.
• Knowledge of the luxury goods industry and the jewellery/watchmaking sectors is a plus.
• Strong organisational skills and long-term vision.
• Strong expertise in clienteling
• Performance culture and results orientation.
• Excellent analytical skills and understanding of retail productivity levers.
• Experience in an international environment.
• Fluency in French and English.
• Strong digital skills and an interest in new technologies and media.
• Strong interpersonal skills.
• Willingness to work weekend shifts and travel for training, customer events, etc. as required.