Retail Coaching Expert

your missions

• Support the creation and enhancement of educational KPI tracking tools to improve global retail performance monitoring.
• Support the production of supports to ensure clarity and accessibility.
• Produce reports, dashboards, and insights to support Retail Performance leadership in strategic decision‑making.
• Contribute to retail excellence initiatives aimed at elevating service and customer experience standards.
• Coordinate and engage with the Area Retail Coach Community.
• Coordinate cross‑functional project initiatives supporting the Retail Excellence roadmap.

your profile

• 5 years of experience in a retail environment, ideally within the luxury industry.
• Strong understanding of retail operational excellence, customer experience frameworks, and sales processes.
• Highly organized, structured, and detail‑oriented, with the ability to manage multiple priorities.
• Strong analytical abilities and ease working with dashboards, KPIs, and performance tools.
• Comfortable collaborating cross‑functionally with both central and market teams.
• Excellent communication skills, with fluency in English (written and spoken) and basic french.
• Experience in coaching or training retail staff is an advantage.
• Prior involvement in retail coordination or retail performance roles is a strong plus.