Retail & E-Commerce Performance Intern

your missionS

Website Performance Analysis & Reporting:

• Support the team in building and delivering monthly performance reports, providing clear insights and actionable recommendations.
• Contribute to the continuous improvement and automation of reporting tools and dashboards.
• Analyze website performance (traffic, conversion, engagement) to identify optimization opportunities.
• Conduct post-launch evaluations of new features, pages, or campaigns to assess impact and performance.
• Support quality assurance (QA) for new features and ensure proper tracking implementation.

SEO Analysis & Monitoring:

• Support SEO monitoring and reporting, including traffic performance, keyword tracking, and competitive benchmarking.
• Conduct technical SEO checks and contribute to identifying optimization opportunities.
• Collaborate with internal teams and external partners to support SEO improvements.

Conversion Rate Optimization (CRO):

• Analyze user behavior and onsite journeys to identify friction points and opportunities for improvement.
• Provide regular insights on key services (e.g. webchat, onsite search) and support the implementation of enhancements.
• Contribute to the A/B testing roadmap: define hypotheses, set up tests (e.g. AB Tasty), analyze results, and deliver clear recommendations.
• Monitor and evaluate the impact of optimization initiatives on conversion and customer experience.

Retail Tools & Digital Operations:

• Support the team in monitoring and improving retail digital tools and platforms.
• Assist in building and maintaining performance and usage reports.
• Follow up on tickets and coordinate with IT and external partners to ensure timely resolution of issues.
• Participate in testing phases (UAT) for new features and tools enhancements.
• Contribute to the documentation of processes and best practices related to retail digital tools.

your profile

• You are currently pursuing a Master’s degree and are looking for a 6-month internship. You have a first experience in e-commerce, digital analytics, or digital project management. Exposure to the luxury industry or fine watchmaking is a plus.
• You have a solid knowledge of web analytics and optimization tools such as GA4, Contentsquare, AB Tasty, SEMrush, and Looker Studio.
• You are fluent in English and French; another language is a strong advantage.
• You demonstrate excellent organizational skills and a high level of rigor, with the ability to manage multiple analyses and projects simultaneously while ensuring accuracy and reliability of data.
• You have a strong analytical mindset, with the ability to interpret complex data sets and translate them into clear, actionable recommendations.
• You are proactive, detail-oriented, curious, and solution-driven, with a strong team spirit.
• You have a strong interest in digital performance, user experience, and data-driven optimization.