CRM Activations Intern

your missionS

• Further develop and deploy in our markets our different CRM customer journeys & campaigns (Care, Loyalty, Newsletters): ensure coordination with markets, develop content (in collaboration with our brand activation team and creative team), produce and test our emails, SMS, MMS, Whatsapp, etc.
• Support the CRM Team in further deploying and leveraging our Clienteling tool and Strategy in close collaboration with our Client Activation Manager. Both in BTQ and CRC’s.
• Support the Global CRM Manager in animating our Maison’s Internal CRM Community (Monthly Call preparation, Teams animation, etc.).

your profile

• You are looking for an internship as part of your studies (Master) from September
• You have experience in Salesforce Service Cloud or Marketing Cloud is a plus.
• You have a good mastery of MS Office Suite, HTML.
• You are fluent in English and French including excellent writing skills in both languages, and you are proficient in Word, Excel and PowerPoint.
• You are known for your Project Management skills and anlytical thinking.