International Client Services Marketing Intern

Key Responsibilities 

Drive the 360° Services Marketing & Communication Roadmap (Online & Offline)

• Consolidate and formalize the global Services communication roadmap
• Build and maintain the Services wave plan across: Global campaigns, Media & Press, Events, Client Relations initiatives, E-commerce
• Provide benchmarks & market intelligence to integrate strategic insights into global Services strategy
• Monitor the performance of visibility initiatives and qualitative feedback from Regions
• Deliver strategic synthesis decks for senior stakeholders

Pilot the cartier.com Services Section

In close collaboration with Communication and E-commerce teams, you will:

• Enhance the Client journey flows, UX logic, architecture and value proposition
• Conduct in-depth digital benchmarks
• Coordinate content upgrades and validation with stakeholders
• Support go-live preparation and internal communication toolkit

Support the International Client Services team on strategic added-value services projects

• Evolution and positioning of Added-Value Services (e.g. personalization, post-purchase excellence, exclusive service experiences)
• Structuring business cases and opportunity assessments
• Preparation of executive-level synthesis materials for decision-making
• Cross-functional coordination with Retail, E-commerce, Operations, Manufactures, Regions & Markets

PROFILE

• Bachelor or master’s degree in marketing, Administration, Luxury or Project Management
• A first experience in Marketing, Communication, Digital or Client Experience
• Analytical mindset and structuring skills, along with a good knowledge of Excel and Power Point
• Strong organizational skills and the ability to manage multiple workstreams
• Excellent interpersonal and communication skills
• Serious, proactive and appreciate the world of luxury
• Fluent in English (written and spoken); French is a strong plus
• Curious, intellectually demanding and genuinely interested in Luxury and Client Experience