Manufacture Visits Coordinator

your missionS

Visit Coordination and Animation:

• Be responsible for the end-to-end coordination and visits preparation (Markets Clients, Internal stakeholders, External Guests) to the Manufacture.
• Manage the visit calendar, organize programs and timings, brief guides and coordinate with internal teams (Workshops, Hospitality, Heritage…)
• Lead visits several times a week, accompany clients, present our Manufacture, guide them through workshops and answer their questions
• Coordinate product presentations with Markets and Commercial teams
• Accompany clients during informal moments (coffee breaks, lunches, dinners)

Visit Evolution and Tools:

• Develop new visit itineraries and tools, in line with internal or external stakeholders (speeches, presentation tools, written guides, client gifting, etc).

Client Communication:

• Manage the team shared mailbox and respond to external and client inquiries.

Visits reporting:

• Quarterly and weekly consolidation of feedbacks (qualitative and quantitative) and preparation of visit reports for the Executive Committee.

Training and Community Animation:

• Train new guides and animate the community.

Event Support:

• Provide coordination and organizational support for various events, including the development of specific visit paths and tools.

Operational Tasks:

• Support the team with various tasks involved in the coordination of our daily activities (stock management, Market and Manufacture Team follow up, due diligence task linked to visit organization, picture printing etc).

your profile

• Experience: Previous significant experience in a similar role in the watchmaking industry ideally, or within a demanding or luxury environment.
• Languages: Perfect command of English and French, both spoken and written; other languages are an asset (particularly German).
• Core Competencies: Exceptional organizational skills, rigor, agility and a strong attention to detail. Project management and coordination skills. Excellent presentation skills and a high sense of client privacy & Maison’s confidentiality. Proactivity with a “get-it-done” results-driven attitude.
• Personal Qualities: Enthusiastic, pedagogical, benevolent, and available. Diplomatic, comfortable with multicultural contacts and team spirit.
• Specific Knowledge: Watchmaking knowledge is a strong plus.
• Technical Proficiency: Microsoft Suite (Outlook, Excel, Powerpoint).