Assistant Boutique Manager

Your missions

• Inspire and motivate the team to deliver outstanding sales and customer service, adapting your leadership style between coaching and direction as required.
• Support the Boutique Manager in communicating business updates clearly and engagingly to the team.
• Contribute to the development of team talent through regular coaching and feedback.
• Ensure adherence to operational procedures, compliance standards, and company policies.
• Lead by example on the shop floor, consistently delivering exceptional client service.
• Monitor and maintain high service standards across the team.
• Support execution of the retail sales and service strategy, helping to achieve ambitious but attainable targets.
• Analyse sales performance (daily, weekly, monthly) and work with the Boutique Manager to implement actions.
• Build strong relationships with internal departments including HR, Finance, Commercial, and Communications.
• Support employee engagement initiatives, fostering a collaborative and motivated team culture.
• Assist with team scheduling, ensuring effective coverage and resource planning.
• Maintain boutique standards across both front and back of house.
• Step in to manage communications and operations in the absence of the Boutique Manager.
• Handle customer and operational queries proactively, demonstrating initiative and professionalism.

YOUR PROFILE

• Currently operating at Assistant or Department Manager level, ideally within the luxury retail sector
• Good knowledge of MS Office, MS Excel, PowerPoint.
• Fluent in German and English (other languages an advantage)
• Demonstrates strong leadership skills, with the ability to foster a positive, inclusive, and high-performing team culture that inspires commitment and excellence.
• Promotes clear, effective communication across all levels, fostering collaboration and team engagement. 
• Highly organised, with a disciplined approach to implementing and adhering to systems, processes, and deadlines. 
• Resilient and confident in challenging situations, able to influence others and drive innovative, solution-focused thinking.