AFSS Customer Service and Supply Chain Coordinator

Your missions

Customer Service for distribution (50%)

You ensure that the client deliveries meet the company’s key performance. You are responsible for a defined market region to:

• Track all issues related to client orders, from order placement to final delivery, including pricing, repair availability and shipments.
• Take care of any urgencies that may be received in a swift manner to ensure that the deadline is respected and client satisfaction is guaranteed.
• Ensure customer service satisfaction through the Quality Feedback Management process.

Supply Chain (50%)

Working closely with the Supply Chain Associate Manager, you provide support and back up for her main operational missions, which include:

• Novelties management: Elaborating components needs for new products.
• Demand planning administration: Maintaining forecast and safety stock.
• Backorders management.

Additionally, you contribute to product life cycle management by analysing stock before destruction and making recommendations considering all commercial, logistics and financial aspects.

Your profile

• You have at least 5 years of experience in a supply chain or customer service department, preferably in the luxury watch industry. A previous experience in After Sales Services sector would be an advantage.
• Proactive and driven by client satisfaction, you are used to managing and following supply chain processes in a complex international environment.
• Thanks to your organizational and analytical skills as well as your great ability to synthesize, you work with rigor even in a versatile context. You are autonomous, result-oriented and know how to conduct action plans to achieve your objectives. You have a good approach of problem solving and you are able to take initiatives. 
• You are a good team player and with your positive attitude, you can build truthful relationships within the team and create a positive and harmonious work environment.
• You are using IT systems with agility, SAP being an asset. Finally, you are fluent in French, English and any other language is an advantage.