Client Experience Project Manager

your mission

Lead the end-to-end development and implementation of in-store client experiences integrating brand storytelling through:

• Interactive and phygital installations of new Client Experience in all new POS openings
• In-store screen deployment and audiovisual experiences in all POS in coordination with external agency
• Integration of manufacture storytelling content into retail software platforms
• Full ownership of related project budgets: purchase orders, invoice tracking, financial forecasting
• Reporting frameworks to evaluate experience effectiveness, turning qualitative and quantitative insights into improvement

Source watchmaking content in close collaboration with the Manufacture Ateliers, Heritage department, and Product Marketing team. Coordinate planning, installation and animation of new tools with dedicated teams.

2. Boutique Rollout & Activation

Manage the end-to-end implementation of client experience initiatives for new boutique openings and existing locations:

• Ensure consistent execution and adherence to brand guidelines across all markets
• Collaborate with Store Design Planning , VM, and commercial teams to align on timelines, installation logistics, and brand standards
• Act as the primary point of contact for markets throughout rollout phases
• Support adoption of new tools at POS by developing usage guidelines and training toolkits

3. Online Watchmaking Experience

In close coordination with the internal digital and CRM teams, you will pilot projects to enhance the brand's online watchmaking experience:

• Manage the integration of manufacture storytelling content onto the website
• Oversee with external agency and creative contact, the development of new functionalities on the dedicated online booking platform, acting as project lead

your profile

Experience & Background

• 5 to 7 years of proven experience in project management within luxury retail, client experience, VM or trade marketing
• Demonstrated track record of deploying phygital tools or experiential retail installations across multiple markets
• Familiarity with boutique rollout processes and retail operations is a plus

Skills & Competencies

• Cross-functional project management: ability to coordinate multiple internal stakeholders and external vendors
• Strong business acumen combined with a genuine sensitivity to luxury brand codes
• Analytical mindset: comfortable building and interpreting reporting frameworks and performance data
• Proficient in Microsoft Excel and PowerPoint, familiarity with project management and reporting tools is a plus
• Client-centric mindset with strong business acumen and a genuine sensitivity to luxury brand codes
• Excellent communication and presentation skills
• Curious and proactive, with an innovative mindset always looking to improve existing experiences and bring new ideas
• Detail-oriented and highly organised, able to manage multiple concurrent projects
• Languages: French & English mandatory (working languages)