Boutique Manager & Hospitality Coordinator

Your Mission

Drive Sales Performance at the Boutique

• Be an exceptional ambassador for TAG Heuer, immersing clients, partners and employees in the world of TAG Heuer at our manufacture to drive sales
• Manage boutique activations through events and develop initiatives to drive client traffic to the manufacture
• Collaborate closely with the Heritage team and internal stakeholders in La Chaux-de-Fonds to ensure maximum engagement and provide exceptional visits to clients, partners and employees
• Achieve individual and boutique sales targets through expert selling techniques
• Manage internal sales for TAG Heuer staff within the HQ boutique

 Develop Client Relationships with Unforgetable Visits

• Build indelible client connections through exceptional tours of the museum and manufacture
• Work closely with the hospitality team to ensure seamless execution of visits
• Build strong relationships with TAG Heuer’s most valued clients to provide an exceptional experience in partnership with the clienteling team and regional markets/partners
• Communicate the TAG Heuer story and brand values with enthusiasm at the highest level
• Engage with wholesale and boutique staff in other regions to help strengthen client relationships
• Stay up to date on industry trends, news, and relevant social media channels to enhance engagement with clients

 Ensure Operational Excellence

• Oversee daily boutique operations in coordination with management
• Utilize retail tools (CEGID, Salesforce) effectively
• Oversee after-sales processes until product return
• Ensure consistent visual merchandising standards
• Foster a positive, inclusive, and supportive work environment
• Ensure boutique maintenance and compliance with internal policies in collaboration with the General Services team

YOUR ProfilE

• Minimum 2 years of experience in the luxury industry, ideally watchmaking
• Unrivaled passion for TAG Heuer and the watchmaking industry
• Strong sales and client service track record
• Excellent communication and interpersonal skills; fluency in French and English is required, and additional languages are a plus
• Proven clienteling ability and customer focus
• High commercial awareness and attention to detail
• Proficient with retail/CRM tools (e.g., CEGID, Salesforce)
• Excellent personal presentation