Retail Training Manager

your missions

Design and develop training material

• Design, develop and maintain training material covering products and collections, brand history, storytelling and sales techniques for different channels - e-learning, classroom or in-store training.
• Work closely with the sales, product and marketing teams to develop the training material required to deploy the brand strategy and to support specific activations such as product launches.
• Ensure training content is fully aligned with the brand vision, storytelling, field needs, and luxury retail standards.
• Ensure training materials remain up to date, relevant, and consistent across all channels.

Training delivery

• Deliver in person training modules, in classroom or directly in store
• Animate and run webinars through our e-learning platform, creating a direct connection between the boutique sales teams and headquarters.
• Provide in-store coaching to elevate the selling ceremony, hospitality standards, and overall customer experience by working directly with the boutique manager and the sales team.
• Organize and deploy training modules through train the trainers

Animate and develop the e-learning platform

• Ensure continuous development of the platform, enriching content and media to support the ongoing needs of the business.
• Manage the platform and animate the user's community and track their performance
• Manage the relationship with the vendors involved with the platform or content creation, ensuring effective coordination, operational follow-up, timely delivery of projects, and compliance with agreed commitments.

your Profile

• Proven experience (7–10 years) in luxury retail, ideally in watchmaking or jewelry.
• Experience with training design and delivery
• Excellent understanding of luxury retail and its codes.
• Strong product affinity and the ability to communicate complex technical content in an engaging and accessible way.
• Sound knowledge of product, industry and competitors
• Excellent training, facilitation, presentation, and public speaking skills.
• Ability to work effectively in a multicultural environment.
• Highly organized, autonomous, and detail oriented.
• Fluency in English is essential. Additional languages are an asset.
• High standards, attention to detail, and a commitment to excellence.
• Collaborative mindset combined with a strong business orientation.