Junior Client Advisor - Internship 6 months

Your missions

• Contributes to boutique sales and achieving the objectives, by working on his/her own KPIs, always delivering memorable experiences & services in store
• Supports colleagues & other team members in the boutique
• Always has omnichannel sales in mind to ensure the best client experience (taking into consideration all possible clients’ touchpoints)
• Embodies TAG Heuer’s brand DNA and acts as a passionate Brand Ambassador in and outside the boutique
• Contributes to the achievement of clienteling objectives (new clients recruited, repeater rate, VIC share, net promoter score) leveraging all the tools provided
• Ensures qualitative client data collection and leverages the data to address clients in a personally relevant way, capitalizing on all opportunities to grow the business
• Communicates the brand story & DNA in an inspiring way, as well as advantages and technical details to build trust and long-lasting relationship
• Contributes to most daily processes under the supervision of the BM
• Leverages properly all tools (CEGID, Salesforce) and performs VM
• Coordinates Aftersales operations until the return of the watch
• Applies rigorously all guidelines related to grooming, attitudes, and Visual Merchandising (window animation, product presentation, catalogues…)
• Contributes to a positive, inclusive and supportive work environment
• Contributes to the store maintenance
• Ensures compliance with internal control policies

your profile

• A first experience in the luxury retail environment
• Knowledge / passion for watches, new trends in lifestyle, new technologies and sports
• Fluent in English + German, a third language would be a plus
• Strong curiosity and eager to learn selling skills, sales KPIs, clientelling KPIs, brand DNA, history & collections, front and back office tools, retail procedures
• Client-centric mindset
• Open minded, excellent interpersonal and communication skills
• Energetic, self-motivated, action and results-oriented
• Self-starter, able to work effectively in a fast-paced and dynamic environment
• Adaptable to changes, flexible, able to bring up new ideas and solutions
• Team spirit, high integrity and transparency
• Great presentation skills