Global Retail Performance Manager - 8 months CDD

your missionS

• Conduct in-depth sales performance analysis to identify business opportunities by cluster, boutique, product category and client segment, and to support decision-making.
• Own and track a core set of retail KPIs — traffic, conversion, productivity — to provide insights to the leadership team and local commercial directors, focusing attention on priority retail performance areas and associated action plans.
• Provide ad hoc analysis of boutiques, the productivity, and own the monthly update of the Retail Cockpit dashboard and presentation for the leadership team, ensuring data accuracy and timely delivery.
• Understand, identify Market needs & specificities.
• Run monthly calls with boutique managers to translate insights into clear, actionable recommendations and tailored action plans.
• Optimize and adapt our retail performance tools and dashboards (Excel/Looker) to better address market needs and improve self-service reporting for boutiques.
• Coordinate between Markets and Regional Teams on the yearly boutique business plan ensuring alignment with commercial objectives and budget.
• Plan and organize the roll-out and run phases of new retail tools and processes, and ensure training is in place to prepare boutique staff to embrace new solutions (on boarding, new openings)
• Partner up with different departments on the follow up and organize regular visits (collect feedback, provide basic support and new evolution if needed)
• Work transversally on various topics related to retail excellence — including client experience standards and mystery shopping insights — and be a key contributor in the global retail community.

your profile

• You have 5 years’ experience in luxury retail, business development, strategic planning or retail performance, ideally within a watch & jewellery or comparable luxury environment.
• You have project management skills with strong interpersonal skills to work transversally with departments, entities across retail and beyond
• You demonstrate the drive and flexibility to engage transversal teams to meet deadlines and deliver results
• You are highly proficient in Excel and PowerPoint; hands-on experience with Google solution or comparable retail dashboard/reporting tools is an asset
• Experience in a boutique or in a local office retail function is strongly recommended
• You have strong analytical and data storytelling skills, with the ability to translate complex data into clear, actionable recommendations for senior stakeholders
• You speak English fluently; French or an additional language is a plus.